This Shipping and Returns document applies to purchases made on espadrillesqcj.com for women shoes sold by Hongkong Hi-Quality Co., Limited. It explains shipping, returns, refunds, damaged goods claims, and return conditions. By placing an order, the customer agrees to this document and the Terms of Service.
Hongkong Hi-Quality Co., Limited ships women shoes to addresses provided at checkout. Orders are processed after payment verification. Shipping charges and shipping methods are displayed at checkout. Tracking information is provided after dispatch. Delivery timelines are standard and depend on destination, carrier, customs processing, and local postal conditions. Hongkong Hi-Quality Co., Limited does not guarantee delivery by a specific date. The customer must provide accurate shipping information. Address changes after dispatch are not accepted. If a shipment is returned due to an incorrect address or refused delivery, the customer bears associated costs. Hongkong Hi-Quality Co., Limited is not responsible for delays caused by carriers, customs, weather, or events beyond reasonable control. If tracking shows delivered, the customer must contact the carrier and [email protected].
Returns are accepted under a strict 14 days no-reason refund policy. A customer may request a refund without reason within exactly 14 days of receiving the item. The 14-day period begins on the delivery date confirmed by the carrier. The customer must submit the return request within this period. Returns received after the 14-day period are not eligible for a refund. All returns require prior authorization from Hongkong Hi-Quality Co., Limited. Items must be unused and in original packaging. Shoes must be returned with the original shoe box and all included materials. Items showing wear, damage, alteration, or missing packaging are not eligible. Return eligibility depends on inspection by Hongkong Hi-Quality Co., Limited. Hongkong Hi-Quality Co., Limited may refuse a refund for items that do not meet return conditions. This policy does not limit rights provided by applicable consumer law.
The buyer completely bears the return shipping costs. Hongkong Hi-Quality Co., Limited does not provide prepaid return labels. The customer must pay all carrier charges, insurance, customs fees, and other costs related to returning the item. Shipping costs paid at purchase are not refunded unless required by applicable law. The customer assumes risk of loss or damage during return transit. The customer must use a trackable shipping method. The customer must retain proof of shipment until the refund is completed.
Refund arrival time is at least 14 days. The refund process begins after the returned item is received and inspected by Hongkong Hi-Quality Co., Limited. Inspection confirms whether the item meets return conditions. If approved, the refund is issued to the original payment method. The refund arrival time is at least 14 days from approval. Bank processing, card network processing, and payment provider processing can extend the arrival time. Hongkong Hi-Quality Co., Limited does not control these processing periods. The customer must monitor the original payment account for the refund.
PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Where local law requires a longer period, the PayPal refund may take up to 30 days. Hongkong Hi-Quality Co., Limited follows applicable local law. The customer must allow at least 14 days for a PayPal refund and up to 30 days in regions where local law requires that period. PayPal account status, payment funding source, and PayPal internal review can affect the arrival time. Hongkong Hi-Quality Co., Limited provides refund confirmation after the refund is submitted to PayPal.
Step 1. Contact Hongkong Hi-Quality Co., Limited at [email protected] within exactly 14 days of receiving the item. Step 2. Provide the order number, item name, delivery date, and a request for a refund. Step 3. Receive return authorization and return instructions from Hongkong Hi-Quality Co., Limited. Step 4. Pack the unused item in original packaging with all original materials. Step 5. Ship the package to the return address provided. The recipient must be Hongkong Hi-Quality Co., Limited, the contact phone is +852 6780 5641, and the specific return address is FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KLN, HONG KONG. Step 6. Send the tracking number and carrier name to [email protected]. Step 7. Hongkong Hi-Quality Co., Limited inspects the returned item after delivery. Step 8. Hongkong Hi-Quality Co., Limited issues the refund if the return meets all conditions. Step 9. The customer waits at least 14 days for the refund to arrive. Unauthorized returns are not accepted. Returns sent without prior authorization may be refused or returned to the customer at the customer’s expense.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. The customer must contact Hongkong Hi-Quality Co., Limited at [email protected] within this period. The claim must include the order number, description of the damage or defect, and clear photographs of the item and packaging. Hongkong Hi-Quality Co., Limited reviews the claim and provides instructions. Claims submitted after exactly 7 days of receipt cannot be accepted. The customer must not return damaged or defective items without authorization. If the claim is approved, Hongkong Hi-Quality Co., Limited provides return instructions. The buyer completely bears return shipping costs.
Returned items must be unused and in original packaging. Shoes must show no signs of wear, scuffing, stretching, or outdoor use. All original tags, labels, shoe boxes, and included materials must be present. Items that fail these conditions are not eligible for a refund. Non-returnable items are determined by condition and compliance with this policy. Hongkong Hi-Quality Co., Limited does not accept returns for items that are damaged after delivery, altered, washed, worn, or missing original packaging. The customer must verify the product listing before purchase. Hongkong Hi-Quality Co., Limited may update return conditions for future orders. The version applicable to a purchase is the version presented at checkout.
For shipping questions, return requests, damaged goods claims, and refund inquiries, contact Hongkong Hi-Quality Co., Limited. Email: [email protected]. Phone: +852 6780 5641. Address: FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KLN, HONG KONG. Website: espadrillesqcj.com. The customer must include the order number in all communications. Hongkong Hi-Quality Co., Limited responds to inquiries in the order received. The customer must keep records of all communications and shipping receipts.
About Our Store
Welcome to our store, where we pride ourselves on provuding exceptional products and unparalleled customer service our store style, and innovation
Company: Hongkong Hi-Quality Co., Limited
Address: FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KLN, HONG KONG
Phone：+852 6780 5641
E-mail: [email protected]
